Privacy Policy

Introduction

This Privacy Policy explains how Mango Yazılım Teknolojileri Limited Şirketi ("Mango Yazılım", "we", "us", or "our"), the operator of the Wazify brand and platform, collects, uses, stores, and protects information when you use our Instagram and Facebook Messenger messaging management platform ("Wazify" or the "Service").

Our platform integrates with Instagram and Facebook Pages (Messenger Platform) via Meta's APIs to help businesses manage their Instagram Direct Messages and Facebook Page messages. We are committed to protecting your privacy and handling your data in accordance with Meta Platform Policies and applicable data protection laws.

Information We Collect

Instagram Data

When you connect your Instagram Business account to our platform, we access and process:

• Direct Messages: Message content, sender information, and timestamps
• Message Reactions: Reactions added to messages in conversations
• Read Receipts: Message seen status for conversation tracking
• Postback Data: Responses from interactive message buttons

Facebook Page Data

When you connect your Facebook Page to our platform, we access and process:

• Page Messages: Message content, sender information, and timestamps from Messenger conversations with your Page
• Message Reactions: Reactions added to messages in conversations
• Read Receipts: Message seen status for conversation tracking
• Postback Data: Responses from interactive message buttons
• Page Information: Page ID, Page name, and the Page access token required to send and receive messages
• Pages You Manage: The list of Facebook Pages your account manages, shown only so you can choose which Page to connect
• Post and Comment Content: Your Page's posts, and the comments visitors leave on them together with the commenter's name
• Business Identifier: The identifier Meta sends with a data deletion callback, used only to locate the correct Page records for deletion

Contact Information from Conversations

During Instagram and Facebook Messenger conversations and through manual entry by authorized users, we may collect and store:

• Contact name, Instagram username, or Facebook profile name
• Phone number (when provided by the contact)
• Email address (when provided by the contact)
• Operation or topic of interest (e.g., service inquiry, appointment request) as categorized by your team

This information is used solely to enable conversation management, follow-up, and team workflow within your account. It is treated as your business data and is not shared with other Wazify customers.

Account Information

• Business account information (name, profile)
• Access tokens for API authentication
• User accounts created within our platform

Usage Data

• Platform activity logs (for security and operational purposes)
• Response time metrics
• Conversation status tracking

How We Use Your Information

We use the collected information solely for:

Data Storage and Retention

Storage Location

Your data is stored on secure servers with industry-standard encryption. Access tokens and sensitive credentials are encrypted at rest.

Retention Period

• Message Data: Retained for the duration of your service subscription
• Access Tokens: Stored until revoked or expired
• Account Data: Retained until account deletion is requested

Upon account termination or deletion request, your data will be permanently deleted within 30 days, unless retention is required by law.

Data Sharing

We do not share your Instagram or Facebook messaging data with third parties, except:

• Meta (Instagram / Facebook): Data is processed through Meta's official APIs
• Service Providers: Essential infrastructure providers (hosting, security) who are bound by confidentiality agreements
• Legal Requirements: When required by law or valid legal process

Your Rights

You have the right to:

• Access: Request a copy of your data stored in our system
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (see Data Deletion Instructions)
• Portability: Request your data in a portable format
• Withdraw Consent: Disconnect your Instagram account or Facebook Page at any time

To exercise any of these rights, please contact us using the information provided below.

Security Measures

We implement comprehensive security measures including:

• HTTPS/TLS encryption for all data transmission
• Encryption at rest for stored data
• Access control over connected Instagram Business accounts and Facebook Pages
• Secure authentication and session management
• Regular security audits and monitoring
• Secure storage of API access tokens

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.